Frequently Asked Questions

Sure, it's safe. We have used encrypted technologies to protect users' privacy. We promise we never leak, sell, or rent any of our users' private information to third parties.

Generally, you will receive an order confirmation from mycommerce.com by email within a few minutes. If you do not receive it, please follow the tips below to solve the problem:

1. Please check if your bank card has been successfully charged.
2. Please ensure you entered the correct email address when filling out the order form. If it is wrong, please get in touch with us to resend the license and change the email address.
3. If the charge was successful and the email address entered is correct, please check your Promotions/spam folder. If it still does not exist, please get in touch with us and provide your order number. After we confirm, we will resend you one.

After completing the purchase, you will receive a license. You can use it to upgrade our software to the full version.

The download failed mostly because of a network connection error. You need to make sure the network is stable before re-downloading the software. If you still cannot get ToolGeeker software, please let us know. We will set up an alternate download link for you.

1. Please send us your order number and the email address you used to purchase ToolGeeker software, and we will help you cancel it.
2. Contact digitalriver.com directly to cancel your subscription.

ToolGeeker is happy to help anyone. However, to verify authenticity, you must provide proof before purchasing.

1. For students, people with disabilities, and non-profits, we'll give you discounts of over 70% or even free.
2. In addition, we'll offer a 50% discount to old customers, friend referrals, startups, and small teams.

Please send us the email you used to purchase ToolGeeker software so we can check the order information. After we confirm, we will resend it to you.

All ToolGeeker software for Windows and Mac requires different registration codes to activate. When you find an error, please get in touch with us, and we will replace it for you free of charge. In addition, our license needs to be verified online, so please ensure the network works before activation. If you are still having problems, please let us know.

No problem! When your computer fails or replaces a new one, please email me your registration code. We can help you reset it for free, but only once.

If this is the case, please check if you entered the wrong email. If so, please get in touch with us to modify this error and get the license. If it is urgent, please purchase our software again and contact us to refund the wrong one.

ToolGeeker does not provide refunds for tools that offer free trials. This is because any user can verify its effectiveness before purchasing. You must provide screenshots if you need a refund due to software failure, untimely technical support, etc.